ayments

We accept secure online payments through:

• Stripe

• Visa

• Mastercard

• American Express

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30-Day Results Guarantee

We stand behind the quality of our products. If you use the Onion PowerGrow Spray consistently for 30 days and do not see any improvement in your hair, you can request a refund under our Results Guarantee.

Your confidence matters to us, and this guarantee is designed to give you peace of mind when trying our products.

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Eligibility for a Refund

To qualify for a refund under our Results Guarantee or for a standard return:

• Refund request must be made within 30 days of your delivery date.

• Proof of purchase is required (order number or receipt).

• Refunds are available for first-time purchases only.

• The bottle must be returned, even if partially used.

• Only one refund per household is allowed.

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Return Process

To start your return:

1. Email admin@oleenaorganics.com to request a Returns Merchandise Authorisation (RMA) number.

2. Once your RMA number is issued, ship your item back within 48 hours.

3. Ensure the product is securely packaged to avoid damage during transit. You may reuse your original mailer or any protective packaging.

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Restocking / Handling Fee

All approved refunds are subject to a 10% handling and restocking fee.
This fee helps cover packaging, processing, and quality control costs.

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What Is Refundable

• Refund applies to the product cost minus the 10% restocking fee.

• Shipping, delivery charges, and handling fees are non-refundable.

Refunds are processed once we receive and inspect your returned item.

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Condition of Returned Items

We accept:

• Unopened items (standard return)

• Partially used bottles (Results Guarantee only)

We may decline a return if:

• The product is missing

• It is damaged beyond normal use

• It is returned without proper packaging

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Return Shipping

Customers are responsible for paying return shipping.
We strongly recommend using a trackable service to ensure safe delivery.

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Refund Processing Time

• Returns are inspected within 1–3 working days of arrival.

• Refunds are issued within 1–2 working days of approval.

• Depending on your bank or card provider, funds may take up to 14 days to reflect in your account.

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Exclusions

A refund may be denied if:

• The request is made after 30 days.

• The product is missing or damaged due to misuse.

• Multiple refund claims come from the same household.

• There is evidence of policy abuse or fraudulent activity.

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Our Promise

We aim for fairness on both sides.
We want every customer to feel supported and confident when trying our products. If you ever need help or have questions about your order, our team is here for you.