Oleena Organics operates the website www.oleenaorganics.com. By placing an order on this Website, you will be accepting the terms listed below. These are here to ensure both parties are aware of and agree to the arrangement to mutually protect and set the right expectations on our service.
1. Stock Availability
All orders are subject to stock availability. We aim to maintain the most accurate stock counts on our website but from time-to-time some stock may be available due to discrepancy and we will not be able to fulfill your purchase. At this scenario, we will fulfill the available products and contact you to know if you would prefer to await restocking or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
4. Delivery timelines
Canada : Within 5-7 working days Using tracked Canada Post
USA: Within 4-9 working days using Canada post tracked
Uk: Within 3 working days using Royal mail second class signed for
Nigeria: Within 2-4 working days using DHL/GIG
Other locations: Within 5-10 days using DHL/ UPS
4.3 Dispatch Time
Orders are usually dispatched within 48 hours after payment .
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.7 Items Out Of Stock
If an item is out of stock, we will inform you and at your permission, wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Oleena Organics encourages you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Oleena Organics at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellation Policy
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at firstname.lastname@example.org